The document attached below has been produced by the Department for Business, Energy and Industrial Strategy (BEIS), Citizens Advice, Energy UK and Ofgem, the energy regulator.
As energy prices continue to rise, many people will need extra support this winter. The questions and topics in this guide are based on input from charities and consumer bodies on the most common questions they are asked. They are not an exhaustive list and contain links and information where further information can be found.
This guide is for domestic energy consumers. Non-domestic (business) energy consumers can access advice at: Energy advice for businesses.